Taking phone orders again today for car park collect and delivery from 10am to 5pm (weekdays only).
***We’d be grateful if you would read the content of this post carefully, also considering that it can CHANGE FROM WEEK TO WEEK***
We continue to offer delivery for those that are vulnerable and self-isolating. For details of our delivery range and charges please go to the post pinned to the top of this page.
We don’t have an online facility for you to view or choose from so please only call us with your orders. It’s worth familiarising yourself with our posts if you haven’t already to help you make informed choices. And, we can’t stress enough, please please ONLY ORDER BY PHONE. We do not have the resource to effectively manage orders via other channels as well. By phone you immediately have someone dedicated to you who will chat through your list to best meet your needs and see your order to completion there and then. Phone also means everyone has a fair chance each day so we can help as many different customers as possible.
How you can help us to take more of your calls:
🙏 Please don’t message us to say you can’t get through. We don’t have any control over the number of people calling us and can only apologise. Believe us when we say we absolutely feel your frustration😔
🙏 Note that if your call is ringing out it’s because our team are all on other calls or making up orders.
🙏 It’s hugely appreciated if you can do some research before contacting us if you have gardening queries. Ordinarily we love to share our experience and give advice but this is very difficult at the moment with so few, and half of our team not from the plant area. There’s a wealth of info at your fingertips online on any aspect of gardening and plants.
🙏 If you’re ringing and the call is cut, it’s you not us. Phones will only continue trying a number for so many rings which is usually a few minutes. Then the call automatically gets terminated.
It’s another week for us trading in these extreme circumstances and we can only say again in advance that we’re very grateful for your patience and understanding. The hotline number is: 01506 834433.
Thank you for reading to the end😊 ...
