Tel: 01506 834 433 |
e: info@newhopetoungardens.co.uk
We are continuing to follow the Scottish government’s advice that the garden centre should not be open to the public. We hope these rules will change in the next week or so and have put in place strict one-way systems and social distancing rules to protect our staff and customers once we are allowed to be open.
In the meantime we will continue with our home deliveries and click and collect from our carpark if you are out and about on essential journeys. You will need to phone through orders and make payments over the phone between 10 and 5 on weekdays only. Please be patient as we are only able to answer around 50 calls a day with our small core team. 01506 834433
Check our facebook (New Hopetoun Gardens - Edinburgh) for the up to date situation.
Meantime please keep well and keep gardening!
Best wishes
The New Hopetoun Gardens Team
CONTACT
FACEBOOK PAGE
LATEST FACEBOOK POSTS
No further DELIVERY orders can now be taken until next Monday 1 June.
Unfortunately we’ve reached capacity for taking any further DELIVERY orders this week.
You can still take advantage of our free CAR PARK COLLECT service as the situation stands but this service will stop when we are able to re-open. We generally have your order ready to collect same day and will bring out to your car while considering distancing. It’s a great way for you to help your neighbours in need too.
Please only phone to order on 01506 834433, thank you.
Geum lookin’ good!🌞
Sunshine in a flower and great for those moist areas in the garden.
Jenn McMurdo. Lovely place eh. Yvonne will enjoy a stroll when it Opens
Victoria Faust
Taking phone orders again today for car park collect and delivery from 10am to 5pm (weekdays only).
***We’d be grateful if you would read the content of this post carefully, also considering that it can CHANGE FROM WEEK TO WEEK***
We continue to offer delivery for those that are vulnerable and self-isolating. For details of our delivery range and charges please go to the post pinned to the top of this page.
We don’t have an online facility for you to view or choose from so please only call us with your orders. It’s worth familiarising yourself with our posts if you haven’t already to help you make informed choices. And, we can’t stress enough, please please ONLY ORDER BY PHONE. We do not have the resource to effectively manage orders via other channels as well. By phone you immediately have someone dedicated to you who will chat through your list to best meet your needs and see your order to completion there and then. Phone also means everyone has a fair chance each day so we can help as many different customers as possible.
How you can help us to take more of your calls:
🙏 Please don’t message us to say you can’t get through. We don’t have any control over the number of people calling us and can only apologise. Believe us when we say we absolutely feel your frustration😔
🙏 Note that if your call is ringing out it’s because our team are all on other calls or making up orders.
🙏 It’s hugely appreciated if you can do some research before contacting us if you have gardening queries. Ordinarily we love to share our experience and give advice but this is very difficult at the moment with so few, and half of our team not from the plant area. There’s a wealth of info at your fingertips online on any aspect of gardening and plants.
🙏 If you’re ringing and the call is cut, it’s you not us. Phones will only continue trying a number for so many rings which is usually a few minutes. Then the call automatically gets terminated.
It’s another week for us trading in these extreme circumstances and we can only say again in advance that we’re very grateful for your patience and understanding. The hotline number is: 01506 834433.
Thank you for reading to the end😊
Hi, just wondered if you still have your pot recycling bit out the front of the shop?
I picked up my order today. The plants were in beautiful condition and Rick was so helpful on the phone. It’s a wonderful service in these difficult circumstances.
For the love of lupins...
Featured: Towering Inferno
You will be so glad to hear the changes to lockdown from next Thursday. SO looking forward to coming back to Hopetoun. Xxx
Me too! See you there Ishbel Orr!
Japanese style anemones
‘Wild Swan’ and sylvestris now coming into flower too.
So beautiful.
We're receiving a large number of calls and messages assuming that we will be open on the 28th May. This is sadly not the case. Garden centres are part of phase one but no specific date has been given for re opening at this time. We have been told by the HTA this date is likely to be announced next Thursday. In the meantime, we will continue to operate with orders for car park collect and delivery.
Good news about garden centres but we must stay safe. We miss seeing you all but we have been delighted with our deliveries! Take care all of you!😊
Thank you for your great telephone service today 🙂
Phone and collect service was brilliant. Some of my bedding plants are flowering already. 🌼🌸😀
Fantastic team doing great job.. Missing you all.. 💕
Doing a great service...but will be glad when you open again..
Amazing service today - calked this avo, got everything I needed - collected on way to get horse feed same day - thank you. 👍🏻😁
Looking forward to visiting again, soon, once things are ready. It's lovely to know that you are able to (in time) reopen, since Gardening does have good mental health benefits as well as visual impact in our gardens. But we must all (me included) be patient as things slowly reopen... Best be safe than sorry :)
Great to hear you are staying safe! We were overjoyed to hear garden centres might open soon. We miss you!
You are all doing a fantastic job..let’s hope you can safely open soon..missing everyone enormously 💋💋
Oh darn....I saw the statement and thought you would be able to open. :-(
Bad enough all this mess but you are under a lot more pressure with people wanting you to open and wanting you to stay closed. Rock and a hard place spring to mind.
Are you still doing deliveries? Due to AMD I am no longer able to drive.
She said there will be a further announcement next Thursday re Phase 1 as part of the formal regular 3 week review.
Phase 1 is to start from 28 May, and garden centres are part of that phase. The coffee shop can't open obviously, unless they can do takeaway. I've read some of the Routemap just published like.
You can open on the 29th then 😁
Outdoor Opening
From 10.00am on Monday 18th May the outside areas of the garden centre will be open to our customers. Plants, compost etc will be available. Last entry to garden centre at 3.30pm, closing at 4pm.
There will be no access to any of our building (or WC’s).
We have laid out strict social distancing places to queue for entry into the plant area and for queuing for the tills.
We will restrict the number of customers/trolleys in the garden centre at all times and will be monitoring the situation to protect our staff and our customers
For the next week or so we will not be taking orders for home delivery. But we will restart deliveries to our customers who are self shielding and cannot leave home once things have settled down. We have also stopped offering click and collect now that customers can come and choose exactly what they want for their gardens.
Best wishes
The New Hopetoun Gardens Team
CONTACT
FACEBOOK PAGE
LATEST FACEBOOK POSTS
No further DELIVERY orders can now be taken until next Monday 1 June.
Unfortunately we’ve reached capacity for taking any further DELIVERY orders this week.
You can still take advantage of our free CAR PARK COLLECT service as the situation stands but this service will stop when we are able to re-open. We generally have your order ready to collect same day and will bring out to your car while considering distancing. It’s a great way for you to help your neighbours in need too.
Please only phone to order on 01506 834433, thank you.
Geum lookin’ good!🌞
Sunshine in a flower and great for those moist areas in the garden.
Jenn McMurdo. Lovely place eh. Yvonne will enjoy a stroll when it Opens
Victoria Faust
Taking phone orders again today for car park collect and delivery from 10am to 5pm (weekdays only).
***We’d be grateful if you would read the content of this post carefully, also considering that it can CHANGE FROM WEEK TO WEEK***
We continue to offer delivery for those that are vulnerable and self-isolating. For details of our delivery range and charges please go to the post pinned to the top of this page.
We don’t have an online facility for you to view or choose from so please only call us with your orders. It’s worth familiarising yourself with our posts if you haven’t already to help you make informed choices. And, we can’t stress enough, please please ONLY ORDER BY PHONE. We do not have the resource to effectively manage orders via other channels as well. By phone you immediately have someone dedicated to you who will chat through your list to best meet your needs and see your order to completion there and then. Phone also means everyone has a fair chance each day so we can help as many different customers as possible.
How you can help us to take more of your calls:
🙏 Please don’t message us to say you can’t get through. We don’t have any control over the number of people calling us and can only apologise. Believe us when we say we absolutely feel your frustration😔
🙏 Note that if your call is ringing out it’s because our team are all on other calls or making up orders.
🙏 It’s hugely appreciated if you can do some research before contacting us if you have gardening queries. Ordinarily we love to share our experience and give advice but this is very difficult at the moment with so few, and half of our team not from the plant area. There’s a wealth of info at your fingertips online on any aspect of gardening and plants.
🙏 If you’re ringing and the call is cut, it’s you not us. Phones will only continue trying a number for so many rings which is usually a few minutes. Then the call automatically gets terminated.
It’s another week for us trading in these extreme circumstances and we can only say again in advance that we’re very grateful for your patience and understanding. The hotline number is: 01506 834433.
Thank you for reading to the end😊
Hi, just wondered if you still have your pot recycling bit out the front of the shop?
I picked up my order today. The plants were in beautiful condition and Rick was so helpful on the phone. It’s a wonderful service in these difficult circumstances.
For the love of lupins...
Featured: Towering Inferno
You will be so glad to hear the changes to lockdown from next Thursday. SO looking forward to coming back to Hopetoun. Xxx
Me too! See you there Ishbel Orr!
Japanese style anemones
‘Wild Swan’ and sylvestris now coming into flower too.
So beautiful.
We're receiving a large number of calls and messages assuming that we will be open on the 28th May. This is sadly not the case. Garden centres are part of phase one but no specific date has been given for re opening at this time. We have been told by the HTA this date is likely to be announced next Thursday. In the meantime, we will continue to operate with orders for car park collect and delivery.
Good news about garden centres but we must stay safe. We miss seeing you all but we have been delighted with our deliveries! Take care all of you!😊
Thank you for your great telephone service today 🙂
Phone and collect service was brilliant. Some of my bedding plants are flowering already. 🌼🌸😀
Fantastic team doing great job.. Missing you all.. 💕
Doing a great service...but will be glad when you open again..
Amazing service today - calked this avo, got everything I needed - collected on way to get horse feed same day - thank you. 👍🏻😁
Looking forward to visiting again, soon, once things are ready. It's lovely to know that you are able to (in time) reopen, since Gardening does have good mental health benefits as well as visual impact in our gardens. But we must all (me included) be patient as things slowly reopen... Best be safe than sorry :)
Great to hear you are staying safe! We were overjoyed to hear garden centres might open soon. We miss you!
You are all doing a fantastic job..let’s hope you can safely open soon..missing everyone enormously 💋💋
Oh darn....I saw the statement and thought you would be able to open. :-(
Bad enough all this mess but you are under a lot more pressure with people wanting you to open and wanting you to stay closed. Rock and a hard place spring to mind.
Are you still doing deliveries? Due to AMD I am no longer able to drive.
She said there will be a further announcement next Thursday re Phase 1 as part of the formal regular 3 week review.
Phase 1 is to start from 28 May, and garden centres are part of that phase. The coffee shop can't open obviously, unless they can do takeaway. I've read some of the Routemap just published like.
You can open on the 29th then 😁
Garden Centre - Temporary Closure
It’s with the heaviest of heart that we have closed our doors to follow Government instructions to best fight Covid-19.
We’d like to say a massive thank you to our customers for their support over the last few weeks and for the kind comments and gratitude. Gratitude for the opportunity to stock up on gardening supplies and for the additional services we’ve offered in order to also support those in self-isolation and the vulnerable.
Gardening will undoubtedly bring much comfort and hope to many in the weeks to follow.
We must also say a heartfelt thank you to our incredible team whom have been beyond brilliant, coping in some of the busiest and most stressful times. Furthermore, undertaking additional hourly cleaning duties to keep contact surfaces as hygienic as possible for everyones safety.
Please, stay safe, be kind to each other and get out and garden! We look forward to seeing you again when we’re able.
Best wishes
The New Hopetoun Gardens Team
CONTACT
FACEBOOK PAGE
* While the Garden Centre is closed, we are offering delivery available for half normal costs, please see pinned Facebook post for area and prices. Free delivery on orders over £100
LATEST FACEBOOK POSTS
No further DELIVERY orders can now be taken until next Monday 1 June.
Unfortunately we’ve reached capacity for taking any further DELIVERY orders this week.
You can still take advantage of our free CAR PARK COLLECT service as the situation stands but this service will stop when we are able to re-open. We generally have your order ready to collect same day and will bring out to your car while considering distancing. It’s a great way for you to help your neighbours in need too.
Please only phone to order on 01506 834433, thank you.
Geum lookin’ good!🌞
Sunshine in a flower and great for those moist areas in the garden.
Jenn McMurdo. Lovely place eh. Yvonne will enjoy a stroll when it Opens
Victoria Faust
Taking phone orders again today for car park collect and delivery from 10am to 5pm (weekdays only).
***We’d be grateful if you would read the content of this post carefully, also considering that it can CHANGE FROM WEEK TO WEEK***
We continue to offer delivery for those that are vulnerable and self-isolating. For details of our delivery range and charges please go to the post pinned to the top of this page.
We don’t have an online facility for you to view or choose from so please only call us with your orders. It’s worth familiarising yourself with our posts if you haven’t already to help you make informed choices. And, we can’t stress enough, please please ONLY ORDER BY PHONE. We do not have the resource to effectively manage orders via other channels as well. By phone you immediately have someone dedicated to you who will chat through your list to best meet your needs and see your order to completion there and then. Phone also means everyone has a fair chance each day so we can help as many different customers as possible.
How you can help us to take more of your calls:
🙏 Please don’t message us to say you can’t get through. We don’t have any control over the number of people calling us and can only apologise. Believe us when we say we absolutely feel your frustration😔
🙏 Note that if your call is ringing out it’s because our team are all on other calls or making up orders.
🙏 It’s hugely appreciated if you can do some research before contacting us if you have gardening queries. Ordinarily we love to share our experience and give advice but this is very difficult at the moment with so few, and half of our team not from the plant area. There’s a wealth of info at your fingertips online on any aspect of gardening and plants.
🙏 If you’re ringing and the call is cut, it’s you not us. Phones will only continue trying a number for so many rings which is usually a few minutes. Then the call automatically gets terminated.
It’s another week for us trading in these extreme circumstances and we can only say again in advance that we’re very grateful for your patience and understanding. The hotline number is: 01506 834433.
Thank you for reading to the end😊
Hi, just wondered if you still have your pot recycling bit out the front of the shop?
I picked up my order today. The plants were in beautiful condition and Rick was so helpful on the phone. It’s a wonderful service in these difficult circumstances.
For the love of lupins...
Featured: Towering Inferno
You will be so glad to hear the changes to lockdown from next Thursday. SO looking forward to coming back to Hopetoun. Xxx
Me too! See you there Ishbel Orr!
Japanese style anemones
‘Wild Swan’ and sylvestris now coming into flower too.
So beautiful.
We're receiving a large number of calls and messages assuming that we will be open on the 28th May. This is sadly not the case. Garden centres are part of phase one but no specific date has been given for re opening at this time. We have been told by the HTA this date is likely to be announced next Thursday. In the meantime, we will continue to operate with orders for car park collect and delivery.
Good news about garden centres but we must stay safe. We miss seeing you all but we have been delighted with our deliveries! Take care all of you!😊
Thank you for your great telephone service today 🙂
Phone and collect service was brilliant. Some of my bedding plants are flowering already. 🌼🌸😀
Fantastic team doing great job.. Missing you all.. 💕
Doing a great service...but will be glad when you open again..
Amazing service today - calked this avo, got everything I needed - collected on way to get horse feed same day - thank you. 👍🏻😁
Looking forward to visiting again, soon, once things are ready. It's lovely to know that you are able to (in time) reopen, since Gardening does have good mental health benefits as well as visual impact in our gardens. But we must all (me included) be patient as things slowly reopen... Best be safe than sorry :)
Great to hear you are staying safe! We were overjoyed to hear garden centres might open soon. We miss you!
You are all doing a fantastic job..let’s hope you can safely open soon..missing everyone enormously 💋💋
Oh darn....I saw the statement and thought you would be able to open. :-(
Bad enough all this mess but you are under a lot more pressure with people wanting you to open and wanting you to stay closed. Rock and a hard place spring to mind.
Are you still doing deliveries? Due to AMD I am no longer able to drive.
She said there will be a further announcement next Thursday re Phase 1 as part of the formal regular 3 week review.
Phase 1 is to start from 28 May, and garden centres are part of that phase. The coffee shop can't open obviously, unless they can do takeaway. I've read some of the Routemap just published like.
You can open on the 29th then 😁
A few of our friends...
